Frequently
Asked Questions
Have a question? Check out below and get the down-low on all the details at Sew + Tell Patterns.
FAQ
How far in advance should I book my appointment?
General alterations take about 2-3 weeks with rush orders taken upon request and availability. All requested rush orders will incur a 15% rush fee. Bridal alterations should have at least 2-3 months prior to their event.
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Bespoke + Bridal clients should get started between 4-6 months prior to their event. Check out the Bespoke Process + Timeline.
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What is your guest policy?
Bespoke Clients:
To establish our professional relationship and your design dreams without extra opinions, please refrain from bringing guests during the Design + Measurements and the first fitting. 1-2 guests are welcome afterwards.
All Alteration Appointments:
1-2 guests are welcome for general alteration appointments.
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Under 18 Policy:
All clients under the age of 18 must be accompanied by an adult.
What is your pricing like? Can we work within a budget?
Due to the nature of alterations and bespoke garments, pricing can be varied but there are general guidelines available below. All pricing, including overall budget is discussed during your first appointment.
Estimates are provided for all bespoke clients and upon request for alterations.
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What should I bring to my appointments?
Measurements:
If you are getting your measurements taken please wear comfortable, non-bulky clothing to your appointment.
Underthings:
Yes! To ensure things are fitting properly, if you require specific undergarments, please bring them with you to your appointment.
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Shoes:
Full length dresses, gowns and pants require shoes for proper hem length. Please bring the intended shoes or a similar height shoe to fitting appointments.
What if my dress is totally the wrong size?
Garments that are 1-2 sizes too big are generally ok for easy alterations. Please keep in mind that garments larger than this or with heavy beading or intricate motifs may have limitations.
Garments that are too small will also have limitations as to alterations that can be done depending on the style. During your consultation we will discuss a full range of options.
What is the payment process? Do I have to pay for everything at once?
Alteration Clients:
All payments for alterations are due when items are picked up via a credit card, Venmo, Paypal or Zelle. An estimate is only provided upon request.
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Bridal + Special Occasion Alterations:
An estimate will be provided prior to work being started. If the invoice is over $100 a 50% deposit is required. Payment is due in full upon pick up.
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Bespoke Clients:
A $75 deposit is required before the Design + Measure consultation, which will be applied to your final total. Following the Design + Measure consultation a design contract with initial pricing will be provided, with client signature required, and a 50% deposit is due before work can begin.
Payment is due in full upon pick up.
How about a cancellation policy?
Standard, Bridal + Special Occasion Alterations:
This is extremely rare but if a client notifies via email before work has been started, then no fees are incurred. Please note, alteration work is started within 3-5 days of first alteration fitting.
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Bespoke Clients:
It is understood that plans change, especially in the wedding world. If your needs for your bespoke commission change, please alert via email immediately.
All bespoke cancellations will be dealt with individually depending on where they are in the completion process. Please note, the $75 Design + Measure consultation along with any incurred fabric and supply expenses are non-refundable upon cancellation.
